Last updated: July 15, 2026
This Privacy Policy explains how MeraYatri ("we", "us", "our") collects, uses, and protects information when you use merayatri.com (the "Site"). By using the Site, you agree to the practices described below.
Information We Collect
- Account information: When you register as a traveler or vehicle owner, we collect your name, mobile number, and email address (where provided).
- Phone verification: We verify mobile numbers using a one-time password (OTP) sent via SMS to confirm you are the owner of the number you register with.
- Listing information: Vehicle owners provide vehicle details, photos, pricing, routes, and service areas for their listings.
- Enquiry details: When you contact a vehicle owner through the Site, we record the enquiry so it can be delivered and so we can improve how enquiries are matched to owners.
- Usage data: We collect information about how you use the Site — pages visited, vehicles viewed, calls and WhatsApp clicks, and the source that brought you to the Site (for example, a Google search or social media link) — to help us understand what travelers are looking for and improve the Site.
- Cookies and similar technologies: We use session cookies to keep you logged in and Google Analytics to understand overall site traffic and usage patterns.
How We Use Your Information
- To create and manage your account and verify your identity via OTP.
- To connect travelers with vehicle owners and deliver enquiries.
- To display vehicle listings, owner profiles, and reviews.
- To understand how the Site is used and to improve our content, listings, and features.
- To communicate with you about your account, enquiries, or support requests.
How We Share Information
When you contact a vehicle owner through MeraYatri, we share the details of your enquiry (such as your name and mobile number) with that owner so they can respond to you. We do not sell your personal information to third parties. We use trusted third-party services — such as Google Analytics for traffic analysis and Firebase for phone verification — which may process limited technical data (such as your device or IP address) under their own privacy terms.
Data Security
We take reasonable technical and organizational measures to protect your information, including secure password storage and OTP-based verification. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Your Choices
You can update your account details at any time by logging in, or contact us to request that your account and associated data be deleted. You can also control cookies through your browser settings, though this may affect how the Site functions.
Children's Privacy
MeraYatri is intended for users who are 18 years of age or older. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at support@merayatri.com or call 9762509295.