Last updated: July 15, 2026
This Refund Policy explains how payments and cancellations work for trips arranged through MeraYatri.
MeraYatri Does Not Process Ride Payments
MeraYatri is a free platform for browsing vehicle listings and connecting with vehicle owners. We do not charge travelers any fee to search listings or contact an owner, and we do not collect or process payment for any rental on behalf of a traveler or an owner. All trip payments — including advance amounts, security deposits, and final fares — are made directly between the traveler and the vehicle owner.
Cancellations and Refunds
Because MeraYatri is not a party to the payment, cancellation and refund terms for a specific trip are set by the individual vehicle owner, not by MeraYatri. We strongly recommend that travelers confirm the owner's cancellation policy — including any advance payment, cancellation charges, and refund timelines — directly with the owner before confirming a booking or making any payment.
If a Dispute Arises
If you experience an issue with a vehicle owner — such as a booking not being honoured, a vehicle not matching its listing, or a refund not being provided as agreed — please report it to us at support@merayatri.com. While MeraYatri cannot arbitrate financial disputes between travelers and owners, we take reports of fraud or misrepresentation seriously and may remove listings or suspend accounts that violate our Terms and Conditions.
Future Paid Services
If MeraYatri introduces any paid services in the future (such as premium listings for vehicle owners), a specific refund policy covering that service will be published on this page before it takes effect.
Contact Us
For questions about this Refund Policy, contact us at support@merayatri.com or call 9762509295.